Privacy Policy

Last Updated: October 3, 2025

Kalos Services, Inc. ("Kalos," "we," "our," or "us") respects and values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Website, submit forms, or interact with us via SMS/email communications.

By accessing or using our Website, you consent to the practices described in this Policy.

1. Information We Collect

Personal Information You Provide

• Contact details (name, email, phone number, address).
• Service-related details (appointment requests, project inquiries, job applications).
• Payment details when purchasing Services (processed securely by third-party providers).

Automatically Collected Information

• Device and browser data (device specifications, browser type and version, IP address, operating system).
• Website usage data via cookies and analytics (pages viewed, time on site, navigation).

SMS and Email Communications

• Mobile phone numbers and email addresses, if you opt in to receive updates.
• Engagement data such as message open rates, click-through rates, and responses.

2. How We Use Your Information

We use collected information to:

• Deliver, schedule, and manage Services.
• Respond to customer inquiries and support requests.
• Send confirmations, reminders, promotions, or important notices.
• Improve Website design, performance, and functionality.
• Comply with applicable laws and enforce our rights.

3. SMS Communications

• By opting into SMS, you consent to receive text messages, including appointment reminders, service updates, and promotional offers.
• Message frequency varies.
• You may withdraw this consent and opt out of SMS communications at any time by replying STOP.
• Reply HELP for assistance.
• Standard message and data rates may apply.
• Your phone number will not be sold or shared with third parties for their marketing.

4. Disclosure of Information

We may share information with:

• Service Providers: Payment processors, IT providers, scheduling/marketing platforms.
• Legal Authorities: As required by law, regulation, or legal process.
• Business Transfers: If we undergo a merger, acquisition, or sale of assets.

We do not sell personal information to third parties.

5. Cookies & Tracking

Our Website uses cookies, tracking pixels, and analytics to enhance user experience. You may disable cookies in your browser, but some features may be unavailable.

6. Data Retention

We retain information only as long as necessary for the purposes outlined in this Policy or as required by law.

7. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover such data, we will delete it promptly.

9. Your Rights

Depending on applicable law, you may have rights to:

• Access or request a copy of your personal information.
• Request correction or deletion of personal information, subject to any legal exceptions.
• Opt out of marketing communications.

To exercise these rights, contact us at privacy@kalosflorida.com.

10. Changes to Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the Website after updates constitutes acceptance.

Visit https://www.kalosflorida.com/terms-and-conditions/ for our Terms of Service and privacy policy